This policy governs order cancellations and returns for all products purchased from Gardener.pk, except for items damaged during shipping. Orders damaged during transit are exclusively covered under our product warranty and insurance; please refer to the relevant warranty information for these cases.
This policy applies when:
A customer who has paid for an order wishes to cancel it (either before or after shipment, subject to approval).
A customer wishes to return a product (plants) for reasons other than shipping damage.
A product is out of stock or undeliverable to the requested delivery area after payment.
Gardener.pk does not offer cash refunds. Instead, approved cancellations and return requests will be credited as store credit.
Store credit will be issued at a 5% bonus on the total order amount, calculated on the product’s purchase price (discounts, if any, are excluded). For example, if your order amount is PKR 10,000, a store credit of PKR 10,500 will be provided.
All issued store credits remain valid for a period of 1 year from the date of issuance and are non-transferable.
Customers must notify Gardener.pk via our customer support email or return request form on the website at the time of cancellation or within a reasonable timeframe if returning a product. Requests must be processed before the plant is subjected to any further handling at our facility.
The customer is responsible for returning the product to our facility.
All costs incurred in returning the plant (including packing and shipping charges) are the sole responsibility of the customer.
We strongly advise that the product be securely packaged to prevent any damage during transit. Gardener.pk is not liable for any damage that occurs while the plant is with the customer during the return shipment.
General Returns: Returned plants must be in the same condition as received—that is, unused, undamaged, and in their original packaging.
Inspection: Upon receipt at our facility, if the plant is found to have any damage caused after delivery (e.g., during the return process), no store credit will be issued.
Customized Orders: Cancellations or returns are not accepted for any customized orders (e.g., pot upgrades, plant customization, etc.), except where the plant is damaged during shipping. In such cases, a replacement will be issued following verification through our warranty process.
Orders damaged during shipping are not eligible under this policy. Please refer to our product warranty terms and insurance process for these issues.
Any items designated as “final sale” or explicitly noted as non-returnable at the time of purchase are excluded from this policy.
As noted, all customized orders are non-returnable and non-refundable, except in cases where damage occurs during transit. In such events, a replacement will be provided.
This policy is governed by and shall be construed in accordance with the laws of Pakistan. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.
While our policy provides store credit instead of cash refunds, it is designed to comply with applicable consumer protection laws in Pakistan. Customers are encouraged to review all terms carefully and contact us for any clarifications.
Gardener.pk reserves the right to amend or update this policy from time to time. Customers will be informed of major changes via our website and customer communication channels.
By placing an order with Gardener.pk, you agree to the terms and conditions of this Return and Cancellation Policy.
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